Returns & Refunds
Shipping Policy
Thank you for choosing 8bit Kings. This policy outlines our shipping procedures to ensure a smooth and satisfactory delivery experience.
1. **Processing Time:**
- Orders are processed within 1 business days of receiving payment. Please note that this does not include weekends or holidays.
2. **Shipping Methods:**
- We offer various shipping options, including standard and expedited services. The available methods are presented during the checkout process.
3. **Shipping Costs:**
- Shipping costs are calculated based on the selected shipping method and the destination. The total cost will be displayed during the checkout process.
4. **International Shipping:**
- We offer international shipping. Please be aware that additional customs fees or import duties may apply, and customers are responsible for these charges.
5. **Order Tracking:**
- Once your order is shipped, you will receive a confirmation email with tracking information. You can track your order through our website or the carrier's platform.
6. **Delivery Time:**
- Delivery times vary based on the shipping method and destination. Please refer to the estimated delivery times provided during checkout.
7. **Incomplete or Incorrect Addresses:**
- It is the customer's responsibility to provide accurate shipping information. We are not responsible for orders shipped to incorrectly provided addresses.
8. **Lost or Stolen Packages:**
- 8Bit Kings is not responsible for lost or stolen packages. Please ensure someone is available to receive the delivery or consider using a secure delivery location.
9. **Shipping Delays:**
- We strive to meet delivery timelines, but unforeseen circumstances like weather or carrier delays may occur. We appreciate your understanding in such situations.
If you have any questions or concerns about our shipping policy, please contact us at [your contact information].
Thank you for choosing 8Bit Kings.
Last updated January 12 - 2024.
Return & Exchange Policy
At 8Bit Kings, we strive for your satisfaction. If you wish to return a product, please follow our guidelines:
1. Time Frame: Returns are accepted within 15 days from the date of purchase.
2. Eligibility: Returns are only applicable for products with factory defects or software issues. The product must not be physically damaged, water-damaged, or have a cracked screen.
3. Procedure: To initiate a return, contact our customer service within the 15-day window. Provide your order details and a description of the issue.
4. Inspection: Returned items will undergo inspection. If the product meets the criteria, we will process your return.
5. Refund/Exchange: You may choose between a refund or an exchange for a product of equal value.
Thank you for choosing 8Bit Kings. Your satisfaction is our priority.